Gift Certificates

Gift certificates are perfect for any occasion and can be purchased for an individual treatment, tailor-made SPA packages or any amount you prefer. Available at the Spa reception.

Terms and Conditions:
  • Reservations:
  • Schedule your appointment in advance. Bookings made for the sarne day and walk-in appointments are always welcome based upon availability. All reservations must have an e-mail and a Phone number.
  • Cancellation policy:
  • 24 hours' notice is required for changes or cancellations. Arriving latefor a service may require us to shorten your treatment time, and your treatment Will be charged in full. No refunds are accepted.
  • Take time:
  • We suggest arriving 15 minutes prior to your first service. Respect yourself and others by turning o- your communication devices prior to entering the spa, locker rooms, and fitness and treatment areas.
  • What to wear:
  • It is usually customary to wear just your robe during service. You Will be given the opportunity to disrobe and cover yourself in privacy. Throughout your services, your body Will be draped with linens. At no time during your treatment you Will be fully exposed. We also o-er patrons disposable undergarments. Likewise, we recommend you bring your own bathing suit for the jacuzzi, sauna, and thermal circuit.

  • Service charge:
  • Our prices include 10% of service charge.
  • Minimum age:
  • The minimum age required to enter the spa is 16 years old, only for facial treatments, as well as for the use of the thermal circuit. In these cases, the father, mother or legal guardian of the minor (between 16 and 17 years Old) must sign the minor's authorization and accompany (one or both parents) the minor during the facial treatment, as well as for the use of the thermal circuit. For body massages, the client and/or guest must be at least 18 years Old. The spa Will not provide the service to those who do not meet the minimum ages for treatments.
  • Security:
  • The spa and the hotel won't be responsible for the loss, theft or damage of personal belongings brought in by the client or guest. It is recommended not to enter the spa facilities with money, jewelry or other valuables that are likely to be Iost, stolen or damaged. In case the client or guest contravene this provision, the client or guest Will assume full responsibility for any damages that may result from the loss, theft or deterioration of these objects.
  • Other considerations:
  • Prices for spa treatments and fitness area are subject to change without notice. Our receptionists Will assist you in case you have questions about the prices at the time of your reservation.