Gift Certificates

Gift certificates are perfect for any occasion and can be purchased for an individual treatment, tailor-made SPA packages or any amount you prefer. Available at the Spa reception.

Terms and Conditions:
  • Reservations:
  • Book your reservations in advance to ensure that the treatment of your preference is available.
  • Reservations made on the same day or at the time of your spa visit are welcome but will be based on availability.
  • All reservations must be backed up with a credit card and a phone number.
  • Cancellation Policies:
  • 24-hour notifications are required for changes or cancellations.
  • It is necessary to respect the schedule of reservations. If you arrive late for your appointment, it is likely that we shorten the duration of your treatment, but it will be charged in full.
  • Returns not accepted.
  • Take your time:
  • For your convenience we suggest you arrive 30 minutes before your first service. Out of respect for yourself and others, we ask you to turn off your cell phone before entering the spa, changing rooms and treatment areas.
  • Clothing for treatment:
  • During the whole service your body will be covered with sheets.
  • You can take only the bathrobe to your service, you can remove it and cover yourself in private.
  • At no time during the treatment will you be completely exposed.
  • We also have disposable underwear available.
  • We recommend bringing a swimsuit for the use of the jacuzzi, sauna and thermal circuit.
  • Surcharge for service:
  • Our prices include a 10% service charge.
  • Minimum Age:
  • Guests of Heavenly Spa by Westin must be over 18 to access the changing room, gym and spa treatments.
  • Minors (over 16 years can enter accompanied by an adult in the case of the thermal circuit, children under 18 cannot take Spa services).
  • Security:
  • Valuables must be stored in the room or locker assigned during the service.
  • Westin Hotel & Convention Center and Heavenly Spa by Westin are not responsible for lost, stolen or missing items.

The prices of spa and gym treatments are subject to change without notice. Our receptionists will assist you with any doubts about prices you may have at the time of your reservation.